Shipping Services
Define shipping service levels that map to carrier service codes.
Shipping Services define the delivery options available when shipping consignments. Each service maps a user-friendly name to a specific carrier service code.
Shipping ServicesOverview
The Shipping Services page lists all configured delivery options with their associated carrier, service code, geographic coverage, and availability status.
Service configuration
Each shipping service includes:
| Field | Description |
|---|---|
| Service name | User-friendly description (e.g., "Next Day Delivery") |
| Provider | Which carrier handles this service |
| Carrier service code | The carrier's internal code (e.g., FEDEX_GROUND) |
| Countries | Which destinations this service covers |
| Estimated time | Expected delivery time in business days |
| Enabled | Whether this service is available for selection |
FedEx service codes
When using a FedEx provider, you can select from these service codes:
| Code | Description |
|---|---|
| FEDEX_GROUND | FedEx Ground |
| FEDEX_HOME_DELIVERY | FedEx Home Delivery |
| FEDEX_EXPRESS_SAVER | Express Saver |
| FEDEX_2_DAY | FedEx 2Day |
| STANDARD_OVERNIGHT | Standard Overnight |
| PRIORITY_OVERNIGHT | Priority Overnight |
| FEDEX_FIRST_OVERNIGHT | First Overnight |
| FEDEX_INTERNATIONAL_PRIORITY | International Priority |
| FEDEX_INTERNATIONAL_ECONOMY | International Economy |
Creating a service
Navigate to Shipping Services
Go to Fulfillment → Shipping Services in the sidebar.
Create a new service
Click the create button and enter the service name.
Link to a provider
Select which shipping provider (carrier) handles this service.
Set the carrier service code
For FedEx providers, select from the dropdown of supported service codes. For other carriers, enter the carrier-specific code.
Configure coverage
Optionally restrict the service to specific countries. Leave blank for worldwide availability.
Set delivery estimate
Enter the expected delivery time in business days.
How services are used
Shipping services appear in the Pack Station when generating labels. The fulfillment team selects the appropriate service for each consignment, which determines:
- The carrier service used for the label
- The delivery speed and cost
- Whether the service covers the destination country
Enable and disable
You can disable a service without deleting it. This is useful for seasonal services or when temporarily pausing a delivery option.