Welcome to Helium Systems
An introduction to Helium Systems — the all-in-one platform for product management, operations, commerce, and fulfillment.
Helium Systems is a comprehensive platform designed for businesses that manage products from concept through to delivery. Whether you're developing new products, managing warehouse operations, processing orders, or fulfilling shipments, Helium brings everything together in one place.
What is Helium?
Helium is organised into six core sections, each handling a different part of your business:
| Section | What it covers |
|---|---|
| Product | Product development, sourcing, supplier management, catalogue, packaging, and AI-powered content generation |
| Operations | Production jobs, purchase orders, inventory, warehouse management, goods receiving, and stock movements |
| Commerce | Customers, pricing rules, sales channels, listings, quotes, orders, and invoicing |
| Fulfillment | Consignments, pick lists, packing, shipping, and customer service |
| Insights | Sales and stock analysis, performance dashboards, data import/export |
| Admin | User management, roles, permissions, clients, billing, and organisation settings |
Who is Helium for?
Helium supports three types of users, each with a tailored experience:
Admin Admin users have full access to organisation settings, user management, and all operational features. They configure the platform and manage the team.
Company Company users are team members who work within the platform daily — managing products, processing orders, handling warehouse tasks, and more. Their access is controlled by assigned roles and permissions.
Client Client users have a focused portal view. They can browse products, place orders, and track shipments for their account without accessing the full operational dashboard.
Key capabilities
- End-to-end product lifecycle — Take products from initial development and sourcing through to production, listing, and fulfillment
- Multi-client support — Manage multiple client accounts within a single organisation, each with their own settings and data
- Role-based access control — Fine-grained permissions across 48 modules to ensure team members see only what they need
- AI-powered tools — Generate product descriptions, analyse performance, and automate customer service with built-in AI
- Warehouse management — Locations, bin racks, visual warehouse maps, put-away workflows, and stock transfers
- Integrated shipping — Connect shipping providers like FedEx, generate labels, and track consignments
- Real-time collaboration — Tasks, messaging, and activity tracking keep your team coordinated
Getting help
If you can't find what you need in this documentation:
- Use the search (press
Ctrl+K) to find specific topics - Check the Troubleshooting and FAQ sections under Guides
- Contact your organisation administrator for access-related questions