Fulfillment

Pick, pack, ship, and customer service tools.

Manage shipment groupings that bundle orders together for fulfillment.

Generate and manage warehouse pick lists for order fulfillment.

View orders awaiting fulfillment allocation.

Interactive packing workstation for scanning, boxing, and preparing consignments for dispatch.

Manage shipping packaging materials — boxes, envelopes, and other dispatch containers.

Configure carrier integrations for label generation and shipment tracking.

Define shipping service levels that map to carrier service codes.

Configure packing instructions for customers, groups, and products.

Manage marketing inserts and additional materials included in shipments.

Configure automated rules for fulfillment workflows.

Manage customer service conversations and message threads.

Review and approve AI-generated follow-up messages before they're sent to customers.

Track customer service performance metrics and team effectiveness.

Configure customer service features including brand voice, routing, and follow-up rules.