Orders
Process and manage customer orders from placement through to fulfillment.
The Orders page is the central hub for managing customer orders — from initial placement through to fulfillment and completion.
OrdersOverview
Orders displays a paginated list of all customer orders with search, filtering, and real-time status updates. Each order contains the customer details, line items, pricing, and links to associated consignments.
Order statuses
| Status | Description |
|---|---|
| Draft | Order created but not yet confirmed |
| Awaiting Fulfillment | Confirmed, waiting to be picked and packed |
| Partially Fulfilled | Some items shipped, more remaining |
| Fulfilled | All items shipped |
| Backordered | Insufficient stock, awaiting replenishment |
| Cancelled | Order cancelled |
| Completed | Order fully delivered and closed |
Creating an order
Start a new order
Navigate to Commerce → Orders and click the create button.
Select the customer
Choose the customer placing the order. Their default addresses and pricing rules are applied automatically.
Add line items
Search for products and add them with quantities. Pricing is calculated based on the applicable pricing rules for this customer.
Set order details
Specify the sales channel, shipping preferences, and any notes. Review the order totals.
Confirm the order
Save and confirm the order. It moves to "Awaiting Fulfillment" and becomes available in the dispatch workflow.
Searching and filtering
- Search — Find orders by order number, customer name, or reference
- Status filter — Focus on orders at a specific stage
- Channel filter — View orders from a specific sales channel
- Client filter — Filter by client in multi-client setups
- Date range — Filter by order date
Order details
Each order includes:
| Field | Description |
|---|---|
| Order number | Unique identifier |
| Customer | Who placed the order |
| Channel | Sales channel the order came from |
| Line items | Products, quantities, and prices |
| Subtotal / Total | Financial summary |
| Shipping address | Delivery destination |
| Status | Current order state |
| Consignments | Linked shipments for this order |
Order-to-fulfillment flow
Once an order is confirmed:
- It appears in Open Orders for fulfillment allocation
- A consignment is created to group items for shipping
- Items are picked from warehouse stock
- Items are packed at the pack station
- Shipping labels are generated
- The order is dispatched
Automatic consignment creation
Depending on your configuration, consignments may be created automatically when orders are confirmed, or manually by your fulfillment team.
Importing orders
For bulk order creation (e.g., from external channels), use the import feature at Insights → Import → Orders. This accepts CSV files and creates orders with all line items and customer details.