Tracking Shipments
Track your orders and shipments through the Client Portal.
Once your orders are dispatched, you can track their delivery status through the Client Portal.
Viewing shipment status
From your orders list:
- Find the order you want to track
- Click to view order details
- The shipment section shows:
- Carrier — Which shipping provider is handling delivery
- Service — The shipping service used (e.g., Next Day, Standard)
- Tracking number — Click to track on the carrier's website
- Status — Current delivery status
- Estimated delivery — Expected arrival date
Tracking numbers
Each shipment has a tracking number that you can use on the carrier's website for detailed tracking:
- FedEx — Track at fedex.com
- Royal Mail — Track at royalmail.com
- DPD — Track at dpd.com
Multiple packages
Large orders may be split across multiple cartons, each with its own tracking number. All tracking numbers are shown in the shipment details.
Delivery issues
If you experience delivery problems:
- Not arrived — Check the tracking number for the latest status
- Damaged — Contact your account manager with photos of the damage
- Wrong items — Contact your account manager with details of what was received